In a 2016 Deloitte Survey, researchers found that 31 percent of IT services are already being outsourced. The research involved responses from 280 business executives who said they will continue to rely on outsource work in the next few years. In a Whitelane Research, about 89 percent of companies who have outsourced activities say they are “satisfied” with their contracts.
Singapore has long established its authority in the business outsourcing industry, particularly in IT outsourcing. Small, medium and large organizations continue to enjoy the best IT services in Singapore, enabling them to increase revenue, to improve business efficiency, and even to expand to international markets. If you are thinking of trying out business outsourcing, here are 5 great benefits your company can enjoy.
- Improved business efficiency
One of the top benefits of outsourcing is improving business efficiency. Outsourcing teams are made up of highly skilled individuals with varying skill sets. This means that you are hiring trained professionals to do what they do best: handle day-to-day operations using the right tools they need to get the job done.
- Increased revenue
When business processes become more efficient, the business is able to generate and cater to more customers, thereby increasing revenue. When business operations are smooth, customer experience and satisfaction are also improved. This means that your company is not only making new customers, but it is also able to keep existing customers happy and loyal.
- Greater focus on growth
Having a great team on board allows you to focus on the biggest picture: making your business grow. When you are confident that there are skilled professionals handling daily operations 24/7, you have more free time to go after bigger projects, knowing full well that your outsourcing team is trained for it. Having a team to handle inquiries 24/7 is also great for companies who cater to markets with different time zones.
- Improved business continuity
Offshore teams are also trained to handle emergency circumstances. For instance, if one of your headquarters are experiencing power failure due to a natural disaster, you can easily divert the operations to another offshore team. This minimizes the risks of down times and other complications that could lead to high expenses. In other words, it’s business as usual.
- Reduced costs
Many SMEs cannot afford to hire full in-house teams. What’s great about outsourcing is that you are only paying for the services you need, when you need it. Moreover, you are assured that the teams you are hiring already come with the right skill set and tools they need for the job. This means you don’t need to spend more money on training.
Outsourcing For The Future
As the technology continues to connect talents with businesses, the benefits and necessity of outsourcing are also exemplified. Whether you are looking to expand or not, outsourcing can help your business grow by focusing on what matters: keeping the customers happy with smooth business operations.